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Salesforce ADX261 certification exam is designed for administrators and support personnel who are responsible for administering and maintaining the Salesforce Service Cloud platform. Administer and Maintain Service Cloud certification demonstrates the candidates' expertise in managing customer service processes, implementing and configuring Service Cloud features, and ensuring the smooth and efficient operation of the Salesforce Service Cloud platform.

Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam is designed for professionals who want to validate their knowledge of Salesforce Service Cloud administration and maintenance. ADX261 exam measures an individual's ability to configure and manage the Service Cloud Console, Salesforce Knowledge, Service Cloud communities, and other Salesforce Service Cloud features. It also evaluates an individual's ability to troubleshoot common Service Cloud implementation issues and manage service-level agreements (SLAs) for customer support.

Salesforce ADX261 Exam Tests the candidate's knowledge of various aspects of Salesforce Service Cloud, including managing cases, configuring the console, setting up entitlements and milestones, creating and managing knowledge articles, and configuring Live Agent. ADX261 exam also covers topics such as managing communities, setting up and managing email-to-case, and configuring Service Cloud Lightning.

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Salesforce Administer and Maintain Service Cloud Sample Questions (Q47-Q52):

NEW QUESTION # 47
Universal Containers requires a scheduling solution that will allow Managers to coordinate service engineers across multiple Territories.
What solution should a consultant recommend?

A. Field Service Lightning
B. Employee Community
C. Salesforce Mobile App
D. Lightning Console

Answer: A

NEW QUESTION # 48
What should a Consultant recommend to ensure Live Agent chat requests contain enough information for Reps to effectively respond?

A. Configure a Live Chat Validation Rule.
B. Customize the Pre-chat form.
C. Configure Lightning Guided Engagement.
D. Customize the Lightning Console chat page.

Answer: B

NEW QUESTION # 49
What is a consideration when adding a report chart to a Page Layout or a Lightning Record Page?

A. The report must contain a chart.
B. The report must be used on a Dashboard.
C. The report must have a standard Report Type.

Answer: A

Explanation:
When adding a report chart to a Page Layout or a Lightning Record Page, the report must include a chart component. This is because the visualization aspect of the chart is what's displayed on the layout, providing a graphical representation of the report data directly on the record page for quick insights and analysis.

NEW QUESTION # 50
Universal Containers is migrating from Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the article file attachments were migrated.
How can a consultant migrate the file attachments?

A. Use the Lightning Knowledge Migration Tool and choose 'include files'.
B. Use the Files Related List on each article to add files to the articles.
C. Upload the files as Documents, then relate them to the migrated articles.

Answer: B

NEW QUESTION # 51
universal containers is implementing a customer community to provide self service options to its B2C customers.Which two features should a consultan
recommend.

A. Chatter Answers
B. Contracts and SLASs
C. Contacts
D. Cases

Answer: A,C

NEW QUESTION # 52
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As the talent competition increases in the labor market, it has become an accepted fact that the ADX261 certification has become an essential part for a lot of people, especial these people who are looking for a good job, because the certification can help more and more people receive the renewed attention from the leaders of many big companies. So it is very important for a lot of people to gain the ADX261 Certification. We must pay more attention to the certification and try our best to gain the ADX261 certification.

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ADX261 Exam Bible & ADX261 Test Pass4sure

ADX261 Test Pass4sure, ADX261 Passguide

Salesforce Administer and Maintain Service Cloud Sample Questions (Q47-Q52):

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